At Handi Kalah, every piece is thoughtfully handcrafted with attention to detail, tradition, and quality. To maintain the integrity of our craftsmanship, we follow a carefully structured return and exchange policy.
Return & Exchange Period
We accept returns or exchanges within 6 days from the date of delivery. Requests raised beyond this period will not be eligible.
Conditions for Return or Exchange
To qualify, the product must:
Be unused, unworn, and in pristine condition
Be returned with original packaging, tags, and invoice intact
Show no signs of wear, damage, washing, or alteration
Products that do not meet these conditions will not be accepted.
Items Not Eligible for Return or Exchange
The following are strictly non-returnable and non-exchangeable:
Products purchased during sales, promotions, or special offers
Customized or made-to-order items
Products showing signs of use, wear, or improper handling
Exchange Policy
Exchanges are permitted once per order
All exchanges are subject to product availability
In the event the requested product is unavailable, a store credit may be issued at our discretion
Refund Policy
Refunds are initiated only after the returned product passes our quality inspection
Approved refunds will be processed to the original mode of payment
Refund processing time is 5–7 business days
Shipping charges are non-refundable
Damaged or Incorrect Product
If you receive a product that is damaged, defective, or incorrect, please notify us within 48 hours of delivery by sharing:
Clear photos or a short video of the product
Your Order ID and concern details
Our team will ensure a prompt and fair resolution.
Return Shipping
Return shipping costs are borne by the customer, unless the return is due to an error on our part
We recommend using a trackable and reliable courier service
How to get Return or Exchange if the Request didn’t accepted
To initiate a return or exchange, please contact us at: 📧 Email:care@handikalah.com 📞 WhatsApp / Phone: [+91 7357011965]
Kindly include your Order ID and reason for the request.
Quality Review & Final Approval
All returns and exchanges are subject to a final quality review. Handi Kalah reserves the right to approve or decline requests that do not meet our policy standards.
Need help?
Contact us at {email} for questions related to refunds and returns.
